Regular support
An agreed number of hours each week or month for ongoing work such as email, calendar and record keeping. It suits work that comes back every day. Hours can be adjusted with the notice set out in your proposal.
Administrative support services
Eight kinds of routine office work, handled remotely. Each section sets out what you share, what I take care of and what comes back to you, so you can see exactly how a task would run.
Two ways to work together
Regular support or a single piece of work
Choose either, or start with one and move to the other later.
One-off tasks and projects
A defined piece of work with a clear end point, such as reorganising a shared drive, cleaning up a contact list or formatting a set of documents. The scope and estimate are agreed in writing before work starts.
Inbox and email management
Start the day with an inbox that has already been read, sorted and handled as far as it can be without you.
What you share
- Delegated access to your mailbox, or to a shared inbox
- Who and what should always reach you straight away
- A few past replies, or notes on the tone you prefer
What I take care of
- Read, label and file incoming mail to a system we agree
- Draft routine replies for you to approve, or send them where you have agreed in advance
- Flag the messages that need your decision
- Unsubscribe from unwanted newsletters once you confirm which ones
What comes back to you
- An inbox organised into clear folders or labels
- A short note of what needs you today
- Replies drafted and waiting for a quick check
Calendar and scheduling
Fewer emails about when to meet, and a diary you can trust at a glance.
What you share
- Delegated access to your calendar
- Your usual working hours and the times you keep free
- Who may book time with you, and how much notice you need
What I take care of
- Find suitable times and send the invitations
- Work out meeting times across different time zones
- Rearrange meetings and confirm the new details with everyone
- Add reminders, links and notes to each calendar entry
What comes back to you
- A calendar that reflects how your week really runs
- The details for each meeting kept in one place
- A prompt when two commitments clash and you need to choose
Document preparation and formatting
Hand over rough notes or an untidy draft, and get back a document that looks finished.
What you share
- Notes, drafts, recordings or other source material
- Any templates, house style or examples to follow
- Who the document is for and what it needs to do
What I take care of
- Type up the content and give it a clear structure
- Format letters, reports, proposals and presentations
- Apply consistent headings, styles and page layouts
- Check for typing errors and inconsistencies
What comes back to you
- A finished document, ready for your review
- Files named and saved where you want them
- Reusable templates where they would save you time
Data entry and record keeping
Records you can rely on, without spending your evenings copying and pasting.
What you share
- Access to the spreadsheet, database or system concerned
- The source material the information comes from
- Any rules on formats and required fields
What I take care of
- Enter new records and update existing ones
- Remove duplicate entries and tidy inconsistent formatting
- Check entries against the original source
- Keep contact lists and trackers up to date
What comes back to you
- Clean records in a consistent format
- A list of anything missing or unclear
- Data you and your team can use straight away
Online research and information gathering
Give me the question, and get back a short, sourced answer instead of dozens of open browser tabs.
What you share
- The question you want answered
- Your criteria, budget or preferences
- The format you would like the results in
What I take care of
- Search publicly available sources
- Compare the options against your criteria
- Record where every piece of information came from
- Write up the findings in plain language
What comes back to you
- A concise summary or comparison table
- Links to every source used
- The points still open for you to decide
File organisation and digital housekeeping
A folder structure that people can find their way around the first time.
What you share
- Access to the folders or shared drive
- How you and your colleagues usually look for files
- Anything that must stay where it is or must not be deleted
What I take care of
- Plan a simple, logical folder structure
- Rename files to a consistent pattern
- Move old material into an archive
- Remove duplicates, but only once you approve
What comes back to you
- An organised structure that is easy to search
- A one-page guide to where things are kept
- Fewer duplicate and misplaced files
Meeting notes and follow-up tracking
What was agreed in the meeting is written down, sent out and followed up.
What you share
- Your notes, or a recording or transcript you are permitted to share
- Who attended and who is responsible for each action
- How you would like follow-ups handled
What I take care of
- Write up decisions and actions clearly
- Draft follow-up emails for your approval
- Track each action against its due date
- Remind you about anything that has slipped
What comes back to you
- Notes in the same format after every meeting
- A simple tracker of actions and owners
- Fewer agreed actions forgotten
Other routine office tasks
If a recurring office task can be done remotely, describe it and you will get an honest answer on whether it fits.
What you share
- A description of the task and how often it comes up
- Examples of earlier work, if you have them
- Any access or tools the task needs
What I take care of
- Create and update lists, forms and trackers
- Complete routine online forms with information you supply
- Research and prepare bookings or orders for you to confirm
- Other routine, remote and lawful tasks agreed in writing
What comes back to you
- A straight answer on whether the task suits this service
- The work completed as agreed, with notes
- A record of what was done
What the service does not include
Being clear about the limits is part of doing the work properly.
- Professional advice. Legal, tax, accounting, financial, medical or immigration advice is not provided. Documents can be organised for your own qualified advisers, but the advice must come from them.
- Work in person. Everything is done remotely, so office visits, handling post and running errands are not included.
- Unlawful or misleading tasks. Examples include unsolicited bulk email, fake reviews, or collecting personal data without a lawful basis.
- Access you may not share. Work that would need someone else’s passwords, or access you are not entitled to give, cannot be accepted.
- Commitments on your behalf. Contracts are not signed, payments are not made and financial commitments are not entered into for you.
Not sure which of these fits?
Describe the work in your own words. If it is routine, remote and lawful, it can usually be handed over, and you will get a clear answer either way.